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Help
- I
don't understand my results. They seem inaccurate.
- What
does changing the test server do?
- What
do these terms mean? (Glossary)
- I
paid for ad removal, but I’m still seeing ads.
I don't understand my results. They seem
inaccurate.
Speedtest measures the speed between your device and a test
server, using your device's internet connection. Several factors involved in
the test can result in unexpected speeds.
·
Devices (phones, tablets, PCs, etc…) can have very different
Wi-Fi and cellular radio capabilities. Some devices may not be able to measure
the full speed of your internet service. It’s also possible that your Wi-Fi
router doesn’t support the full speed of your service.
·
Speedtest servers may perform better than others.
Generally, you will get faster speeds from servers closer to you. We recommend
testing to a variety of test servers to get the most complete picture of your
speed.
·
Speed testing services use different servers in different
locations than Speedtest, so differences in speeds are not uncommon.
·
Browsers (Chrome, Firefox, Edge, Safari,
etc…) have different capabilities and may provide different results,
particularly on high-speed connections. Using the Speedtest apps, instead of
the website, usually provides more reliable results.
What does changing the test server do?
Speedtest measures the speed between your device and a test
server. When Speedtest starts, it automatically chooses a test server nearby
with a fast ping time. It’s possible that a server further away has a much
faster ping time than a server nearer to your location, so it gets selected.
Ensure that you have location enabled for Speedtest in your device settings so
it can find servers nearby.
·
Choosing a Server: For a more complete measure of your
speed, we recommend testing to servers in various locations. Many streaming
services and websites may host their content on servers all around the world.
To change the server, tap the server name on the test screen to open the Change
Server screen.
·
Sponsored Servers: While some servers are sponsored by
ISPs and mobile carriers, testing to those servers does not tell you how fast
your connection would be if you were to sign up for their services. All
Speedtests measure the speed of your current internet service.
What do these terms mean? (Glossary)
Speed
·
Download
How quickly you pull data from a server on the internet to your device. The
majority of online activity, like loading web pages or streaming videos,
consists of downloads. Measured in megabits per second (Mbps).
·
Upload
How quickly you send data from your device to the internet. A fast upload speed
is helpful when doing things like sending large files via email, or using
video-chat to talk to someone else online. Measured in megabits per second
(Mbps).
Responsiveness
·
Ping
Also called latency, or lag, ping is the reaction time of your connection—it’s
how quickly your device gets a response after you've sent out a request.
Measured in milliseconds (ms). During a Speedtest, we measure your ping at
three stages:
·
Idle
We test your idle ping at the beginning of your Speedtest to measure the
response of a request on your network as if it is not in use.
·
Download
During the download test we measure your ping to see how it is affected by
download activity on your network. A common situation for receiving high
download responsiveness might be a household member installing a large game.
·
Upload
During the upload test we measure your ping to see how it is affected by upload
activity on your network. A common situation for receiving high upload
responsiveness is a household member recording a video on their phone, and
automatically uploading it to the cloud.
·
Jitter
Jitter is a measure of the variability in ping over time. High jitter is most
noticeable as short interruptions during audio or video calls, or uneven
disruptions while streaming or gaming. High jitter can be the result of packet
loss, or poor prioritization between time-sensitive data and large data
transfers. Jitter is measured in milliseconds (ms).
·
Packet loss
Packet loss occurs when a packet of data being sent over the internet is not
received or is incomplete. Packet loss in most cases is result of poor
signal/line quality. Packet loss is expressed in percentage of packets lost.
Mbps
Megabits per second. This is a standard unit of measurement for internet speed.
There are 8 bits in a byte.
MB/s and kB/s
Megabytes per second and kilobytes per second. These are alternate units of
measurement expressed in bytes, a standard measurement of file size.
I paid for ad removal, but I’m still seeing
ads.
If you're having trouble restoring an ad-free purchase...
·
Ensure
that you're using the same app store account that you used originally for the
purchase.
·
Ensure
that you're not behind any firewalls or work networks that block access to the
app store servers.
·
Try
restarting your device and restoring purchases in the app again.
·
If
all else fails, please refer to these tips from Google
Note, an ad-free purchase is good only for the Android app.
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